Effective Date: 01/08/2025
North Branch Corp (“North Branch,” “we,” “us,” or “our”) values the privacy and proper handling of information. This Privacy Policy explains how we may collect, use, maintain, protect, and disclose information when you visit our website, contact us, request pricing or product documentation, submit distributor or purchasing inquiries, or otherwise communicate with us regarding medical supplies and related distribution services.
Important: North Branch Corp is a distributor of medical supplies. We are not a healthcare provider and do not provide medical advice, diagnosis, treatment, or emergency services through this website.
1. Scope of This Policy
This Policy applies to information collected through this website, email communications, quote requests, documentation requests, customer or supplier inquiries, and related business communications. It does not apply to third-party websites, platforms, manufacturers, logistics providers, customs brokers, payment processors, trade-show platforms, or other third parties that may have their own privacy policies.
2. Information You Provide to Us
You may provide information directly to us when you request a quote, ask for product information, request regulatory or quality documentation, submit a business inquiry, contact sales or customer support, or otherwise communicate with us. This may include:
- Name, title, company, department, and occupational information.
- Email address, phone number, mailing address, billing address, shipping address, and other contact information.
- Business, distributor, purchasing, tax, resale, logistics, import/export, or account information.
- Product interests, quantities, SKUs, intended purchasing channels, requested documentation, and related commercial details.
- Messages, attachments, forms, product questions, complaint details, adverse-event details, recall-related details, or other information you choose to provide.
Please do not submit patient medical records, protected health information, or sensitive personal information through the website unless specifically requested by us for a legitimate business, regulatory, complaint, adverse-event, or product-quality purpose.
3. Medical, Product Quality, Complaint, and Regulatory Information
Because we operate in the medical supplies distribution industry, communications may occasionally involve product complaints, quality concerns, adverse-event reports, recall coordination, lot information, product identifiers, usage context, or related regulatory information. We may collect and process such information to investigate issues, support customer service, coordinate with manufacturers, comply with applicable laws and regulations, maintain records, and support product safety obligations.
Where information relates to a patient, healthcare provider, facility, product user, or reportable event, we will use and disclose such information only as reasonably necessary for the relevant product-quality, safety, regulatory, legal, or business purpose.
4. Website Data, Cookies, and Analytics
Our website may collect technical and usage information such as IP address, browser type, device identifiers, operating system, pages viewed, referring URLs, approximate location, dates and times of visits, and interactions with the website. We may use cookies, pixels, web beacons, log files, or similar technologies for website functionality, security, analytics, performance, and user experience.
You can usually control cookies through your browser settings. Blocking cookies may affect website functionality. We may use analytics tools such as Google Analytics or similar services to understand website usage and improve our content, product information, and user experience.
5. How We Use Information
- To respond to inquiries, quote requests, documentation requests, and customer service matters.
- To process or evaluate orders, distributor opportunities, wholesale inquiries, and business relationships.
- To provide product information, line cards, specifications, IFUs, regulatory documentation, and quality information.
- To coordinate shipping, logistics, customs, warehousing, returns, replacements, recalls, complaints, adverse-event handling, and quality investigations.
- To operate, secure, maintain, personalize, and improve our website and business operations.
- To comply with legal, tax, import/export, FDA, medical-device, recordkeeping, reporting, audit, and regulatory obligations.
- To protect our rights, property, customers, suppliers, business partners, and the safety and integrity of our products and services.
- To send business communications, updates, product availability information, documentation, and other communications permitted by law.
6. How We Share Information
We may disclose information to:
- Manufacturers, suppliers, authorized representatives, regulatory consultants, quality partners, and business partners involved in product support or distribution.
- Warehouses, carriers, freight forwarders, customs brokers, import/export service providers, payment processors, IT providers, website hosts, email providers, analytics providers, professional advisors, and other service providers.
- Healthcare organizations, distributors, purchasing groups, or third parties designated or approved by you.
- Regulatory authorities, law enforcement, courts, government agencies, auditors, or other parties when required or permitted by law.
- Successors or potential successors in connection with a merger, acquisition, financing, restructuring, sale of assets, or similar transaction.
7. SMS, Email, and Marketing Communications
If we offer text messaging, email updates, or similar communications, we will use your contact information to provide requested or permitted business communications. We do not sell mobile numbers or mobile opt-in consent. Text-message originator opt-in data and consent records will not be shared with third parties except as necessary to deliver the messaging service or as required by law.
You may opt out of marketing emails by following unsubscribe instructions where available or by contacting us. We may still send transactional, legal, safety, recall, regulatory, or account-related communications.
8. Sale of Personal Information and Targeted Advertising
We do not sell personal information. We also do not knowingly process personal information for targeted advertising as that term may be defined under applicable privacy laws, unless we provide appropriate notice and choices required by law.
9. Data Retention
We retain information for as long as reasonably necessary for the purposes described in this Policy, including business operations, customer support, legal compliance, tax and accounting requirements, product-quality records, complaint handling, recall support, regulatory reporting, dispute resolution, and enforcement of agreements.
10. Data Security
We maintain administrative, technical, and physical safeguards designed to protect information from unauthorized access, use, alteration, disclosure, or destruction. No internet transmission, website, email, or storage system is completely secure, and we cannot guarantee absolute security.
11. Children’s Privacy
Our website and services are intended for business users and are not directed to children under 13. We do not knowingly collect personal information from children under 13. If we learn that we collected information from a child under 13 without appropriate consent, we will delete it as required by law.
12. Your Privacy Rights
Depending on your location, you may have rights to access, correct, delete, restrict, port, or object to certain processing of your personal information, withdraw consent, appeal a privacy decision, or opt out of certain uses of personal information. To submit a request, contact us using the information below. We may need to verify your identity and may deny or limit requests where permitted by law.
13. State, National, and International Privacy Laws
We intend to comply with applicable privacy laws, which may include U.S. state privacy laws, CAN-SPAM, TCPA requirements where applicable, and, for certain international users, GDPR or similar privacy frameworks. Rights and obligations vary by jurisdiction and may not apply to all users or all data.
14. Do Not Track and Global Privacy Controls
Some browsers offer “Do Not Track” signals. Our website may not respond to all such signals. Where required by applicable law, we will honor legally recognized opt-out preference signals or provide a reasonable method for exercising applicable privacy rights.
15. Links to Third-Party Websites
Our website may link to third-party websites or resources. We are not responsible for the privacy, security, accuracy, or practices of third-party websites. Review third-party policies before providing information to them.
16. Changes to This Policy
We may update this Policy from time to time. The effective date above indicates when this Policy was last updated. Continued use of the website after updates means you accept the revised Policy to the extent permitted by law.
17. Contact Us
If you have questions about this Privacy Policy or would like to submit a privacy request, contact:
North Branch Corp
2295 South River Rd.
Walton, NY 13856
privacy@northbranchcorp.com